FAQs

We do not have a dedicated call centre as we have to keep costs to a minimum in order to pass these savings on to you. We therefore respectfully request that you try to find the answer to your question:

• Are collection times guaranteed?

• Are transit times door-to-door?

• Buying goods from European Union countries?

• Buying goods from European non-Union countries?

• Calculating the volumetric weight of your parcel

• Can I arrange a morning collection?

• Can I book over the phone?

• Can I drop my parcel directly at the depot?

• Can I send cash?

• Can I send credit cards?

• Can I send engines?

• Can I send jewellery?

• Can you collect worldwide and deliver worldwide?

• Do I need to be in when the parcel collection is made?

• Do I need to have an account?

• Do you collect at weekends?

• Do you import parcels as well as export them?

• Do you offer a slower, cheaper, airfreight service?

• Do you offer discounts?

• How do I amend my booking?

• How do I cancel a booking?

• How do I delete a booking?

• How do I find my tracking number?

• How do I get a quote?

• How do I insure my shipments?

• How do I protect specific shipment items?

• How do I report a loss or damage claim?

• How do I send a heavy parcel?

• How do I send a large parcel?

• How do I track my parcel?

• How do I track my shipment without my air waybill number?

• How do your services work?

• How is the Duty rate determined?

• How is VAT charged?

• How long will it take my parcel to reach its destination?

• My company would like to begin exporting products to several countries so can you help us?

• My parcel arrived damaged, what happens next?

• Overseas internet shoppers beware

• The tracking says Customs delay?

• The tracking says more address information needed?

• The tracking says recipient refused delivery?

• VAT coverage and VAT rates

• VAT in the European Union

• VAT issues pertaining to our services

• VAT on goods moving between Member States

• VAT on imports and exports

• VAT on services

• What are the requirements for using your website?

• What are the weight and size limits for parcels?

• What are your external packaging tips?

• What are your packaging tips?

• What can't I send?

• What does an air waybill do?

• What if I enter an incorrect weight of my parcels when booking online?

• What if I do not have a printer?

• What if my parcel is unique in its dimensions and/or weight?

• What is a taxable person?

• What is an air waybill?

• What is Customs Duty?

• What is Excise Duty?

• What is the difference between documents and parcels?

• What is the European Union (EU) and what countries are members?

• What is the rate of Duty?

• What is the value for Duty?

• What is the value for VAT?

• What is VAT?

• What payments do you accept?

• Where can I find out more about VAT and Duty?

• Who are Fast Lane Couriers?

• Who is liable to pay Duty and VAT charges?

• Why cannot I see the insurance tickbox on the booking details page?

• Why do I have to leave my parcel open for DHL Express?

• Why don't you or DHL include VAT and Duty charges in your tariff?

Where next?

• parcel delivery
• get a quote
• couriers