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Fast Lane offers a free money back guarantee on the shipping charges for all our timed delivery services. For all other services, you have an option to upgrade to a guaranteed delivery. Fast Lane is the only company that offers you an upgrade to a guaranteed delivery on every shipment you send, no matter what the destination! It costs a bit more, but it means if your package is late, and it's our fault, you'll get all your shipping charges back. We recommend you take out the money back guarantee if you have a tight deadline for delivery. When creating any shipment, or using the 'Quick Quote' feature at Fast Lane you will be informed if your shipment is covered by our free money back guarantee. If it's not, don't worry, late in the shipment wizard, you will be offered an opportunity to upgrade to with our 'money back guarantee' option you will then be covered under the same terms outlined below for our standard 'free money back guarantee' service. Where the money back guarantee operates, or where you have purchased a money back guarantee, if we fail to attempt delivery within the applicable time period, we will, on request, credit you with the shipping charges (or, in the case that only some of the packages in a multiple package shipment fail to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages) net of any surcharges, VAT, duties, taxes or levies, provided that the following conditions are fulfilled: - Shipping documentation (including labels) must have been correctly completed and the relevant package must bear the paper labels produced at Fast Lane and displayed in accordance with the 'Fast Lane labelling guidelines'.
- Any other documentation required by the country of origin or destination or any country of transit must be fully and accurately completed and included with the package;
- If applicable, the package must bear a Saturday Deliver routing label (this must be requested from the collecting courier);
- The shipment must have been tendered to Fast Lane on or before the latest collection time specified by us for guaranteed delivery;
- You must have notified your request for claim to Fast Lane in writing within 14 days from the date of scheduled delivery, in accordance with our claims procedures and advised us of the receivers name and address, date of shipment, package weight and tracking number.
This guarantee does not apply when late delivery results from the package not complying with the restrictions and conditions set out in paragraph 3.1 of our Terms and Conditions of Carriage, from events beyond our control (as set out in paragraph 3.4 of our Terms and Conditions of Carriage) or due to any suspension of carriage or return of package as provided for in paragraph 3.4 of our terms and conditions or any exercise of any lien by Fast Lane in accordance with our Terms and Conditions of Carriage For the avoidance of doubt, the liability of Fast Lane under the money back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time. Where Next? |
