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It is important for customers to note that Customs issues are entirely out of our control. Customs are government agencies that we cannot contact to attempt to expedite your parcel. If a parcel is delayed in Customs, they will be in contact with the designated recipient to advise as to the nature of the delay and will provide the necessary course of action to resolve the matter.
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This can be the result of numerous factors, such as an incorrect/faulty address, issues relating to potential tax/duties payable on the receiving end, etc. The intended recipient of the parcel must ring their local DHL customer service centre with the air waybill tracking number to determine what information is required by DHL to complete the parcel delivery.
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