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If you wish to delete a booking before your booking online is completed, simply click on the trash bin icon in the upper right-hand corner of your screen.
If you have completed your booking, contact us immediately to cancel your collection. If your cancellation takes effect before our agents have picked up your parcel you will be refunded in full.
If the driver has arrived and collected your parcel, we can still arrange to cancel your booking, but you may be charged in full. This is due to the fact that we may be charged by our agents for this booking as they have booked space on the plane for your parcel, have arranged for the driver to pick up the parcel and will now have to arrange to return the parcel to you.
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If you’d like to find the cheapest way to send parcels, use our parcel delivery instant quote system and we’ll get you the best prices from a selection of leading courier companies.
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