We do not have a dedicated call centre as we have to keep costs to a minimum in order to pass these savings on to you. We therefore respectfully request that you try to find the answer to your question:

• Are collection times guaranteed?
• Are transit times door-to-door?
• Buying goods from European Union countries?
• Buying goods from European non-Union countries?
• Calculating the volumetric weight of your parcel
• Can I arrange a morning collection?
• Can I book over the phone?
• Can I drop my parcel directly at the depot?
• Can I send cash?
• Can I send credit cards?
• Can I send engines?
• Can I send jewellery?
• Can you collect worldwide and deliver worldwide?
• Do I need to be in when the parcel collection is made?
• Do I need to have an account?
• Do you collect at weekends?
• Do you import parcels as well as export them?
• Do you offer a slower, cheaper, airfreight service?
• How do I amend my booking?
• How do I cancel a booking?
• How do I delete a booking?
• How do I find my tracking number?
• How do I get a quote?
• How do I insure my shipments?
• How do I protect specific shipment items?
• How do I report a loss or damage claim?
• How do I send a heavy parcel?
• How do I send a large parcel?
• How do I track my parcel?
• How do I track my shipment without my air waybill number?
• How do your services work?
• How is the Duty rate determined?
• How is VAT charged?
• How long will it take my parcel to reach its destination?
• My company would like to begin exporting products to several countries so can you help us?
• My parcel arrived damaged, what happens next?
• Overseas internet shoppers beware
• The tracking says Customs delay?
• The tracking says more address information needed?
• The tracking says recipient refused delivery?
• VAT coverage and VAT rates
• VAT in the European Union
• VAT issues pertaining to our services
• VAT on goods moving between Member States
• VAT on imports and exports
• VAT on services
• What are the requirements for using your website?
• What are the weight and size limits for parcels?
• What are your external packaging tips?
• What are your packaging tips?
• What can't I send?
• What does an air waybill do?
• What if I enter an incorrect weight of my parcels when booking online?
• What if I do not have a printer?
• What if my parcel is unique in its dimensions and/or weight?
• What is a taxable person?
• What is an air waybill?
• What is Customs Duty?
• What is Excise Duty?
• What is the difference between documents and parcels?
• What is the European Union (EU) and what countries are members?
• What is the rate of Duty?
• What is the value for Duty?
• What is the value for VAT?
• What is VAT?
• What payments do you accept?
• Where can I find out more about VAT and Duty?
• Who are Fast Lane Couriers?
• Who is liable to pay Duty and VAT charges?
• Why cannot I see the enhanced cover tickbox on the booking details page?
• Why do I have to leave my parcel open for DHL Express?
• Why don't you or DHL include VAT and Duty charges in your tariff?

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