• Have all relevant paperwork and address details prepared at time of collection. This is your responsibility.
• If you are using DHL Express, ensure that your parcel is left open for the DHL Express driver to carry out a security inspection. Once he has done this, you can seal the parcel before the driver takes collection. Other services do not require the security check and your parcel may be sealed.
• Retain a copy of your air waybill(s) (AWB). This is your proof of collection and contains your tracking number. Without your air waybill(s), it can be difficult to track your parcel or even to prove that it was collected.
• Ensure your parcel is clearly labelled (with complete delivery address, contact name and phone number) or utilize the Address Label Generator on the bottom of the Summary page. A shipment can become separated from the AWB and, in such rare cases, an address on the parcel itself is invaluable in tracking it down.
• Have a thorough read of our packaging advice to ensure you have met the criteria that will enable your shipment to arrive safely and on time.
• When sending engines we require a certificate stating that it has been professionally cleaned and it's oil free.
• Pallets, crates and other wooden packaging travelling overseas, may require to be heat treated before collection. Please check with customer services for the latest requirements to your destination.
  

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Where next?

• An overview of customs charges
• Insuring parcels
• International courier