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Personal effects

When sending personal effects shipments, stating the contents as clothing or personal goods will not be sufficient. Please make sure you also include a full and detailed packing list of the items you are sending. Please hand this to the driver upon collection. We strongly advise that; when sending shipments containing ‘Personal Effects’ to the following countries and regions, you contact us to enquire about the restrictions that may apply:

  • Canada
    Must be cleared by actual consignee. Cannot be cleared by DHL or outside broker unless consignee is willing to pay Duty and tax based on the value assigned by Customs. Treated as door to airport by Canadian gateways; sent ‘collect’ to consignee direct from gateway.
  • Mexico
  • Turkey
  • Australia
    Subject to AU$150 charge for clearance processing. Pro forma invoices and packing list must be supplied. Consignee may have to provide photocopy of passport. This form is also needed to process your items: Unaccompanied Personal Effects Statement
  • New Zealand
    Subject to NZD$150 charge for clearance processing. Pro forma invoices and packing list must be supplied. Consignee may have to provide photocopy of passport.This form is also needed to process your items: Unaccompanied Personal Baggage Declaration
  • Caribbean, Central and South America
  • Any of the Former Soviet States
  • United States of America

This form is also needed to process your items: US Personal Effects Statement

There may well be procedures that you need to be aware of, relating to entry or on-forwarding, along with other formal clearance protocols that may impact the delivery of your shipment. It is best that you check with customer services on these matters to avoid problems that may arise.

Please review the terms and conditions of enhanced cover policy here.

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