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1253 Customer Reviews
My parcel was NOT delivered to my intended address and I had to walk with my boyfriend through +32 degrees celsius for 40 minutes to bring it to the destination we wanted. We really relied on having this parcel arrive at the intended destination for we do not own a car and there is limited taxi service in this town. We were upset to find out that the parcel had been signed by someone else, not ourselves at a bicycle store- Kronberg HiBike. My parcel was a bicycle but it did not belong at a store. Luckily we were able to go to the store and obtain the parcel but it took over 30 minutes of discussions within the store because the people there were confused about the situation and initially told us that they would have a hard time finding the bicycle as they have 100's of parcels arriving daily.
I would appreciate some sort of compensation for this trouble.
Not bad experienced as a first time customer. Very good service, fast and not expensive.
terrible service the help line never gets answered always number 3 in que then cut off after waiting 5 mins ( happened 10 times through out two days)
Easy to book collection, collected on time and delivered within the time frame stated. Would thoroughly recommend
Item was damaged during transit and was dumped at our back door, unsigned for, on its side. After many emails back and forth the item was eventually collected for 'inspection' of damage. Still awaiting further information of compensation almost 1 month on after delivery. Item is no longer fit for purpose and is of no use to me because of the damaged cause by transit. Upon inspection of the box and the contents it looked like Fastlane/UPS had been playing football with the package!
**** total **** , 2 hours to resolve the problem no one answered the phone for an hour TNT tried and no response ! However when I finally got to talk to someone he was great and fixed it but 2 hours ! On line chat nice lady but couldn't help it was very poor and wasted a load of my time
Excellent service, From collection to delivery. Parcel delivered 2 days before schedule date. Recommend to anyone.
Very disappointed with the £40 Added on at the end would never use again or recommend
Brilliant service, courier picked up the package within excellent time and the package was delivered within the time specified.
Great service parcel arrived on time safe and secure. Even had a text message with time of delivery which made it easy for us to continue our daily routine. Definately would use again and recomend fastlane to feiends and family.