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1456 Customer Reviews
Despite completing all sizes weights correctly, they still came back with an excess charge once delivery was complete with no realistic method of challenging the decision. NOT IMPRESSED!.
Found an affordable courier service, hassle free, courier collected package from my prefered address. Arrived two days before est. date.
Delivery service lives up to the name, Fastlane. They fulfilled as per schedule. I couöd not rate 5 stars because I had an issue where i needed to change the scheduled pick up, almost immediately after i arramged. With a set procedure in place, any changes incur a £6 charge, includimg cancellation. I think there should be a coolimg off period where such changes can be made. I kept the schedule, fortunately all worked out and I avoided the £6 charge.
My delivery address was in a Central Bulgarian ghetto and with the help of mobile phone contact numbers, my boxes arrived safely. Previous couriers have returned my boxes to me saying the address was unknown!...so well done and thankyou :)
The item was delivered but they paid duty when duty was not required and issued invoice to claim the costs back. The customer service seem incapable of answering simple queries or in resolving the issue, only in reissuing an erroneous invoice. Hopeless customer service.
took all the stress of getting our twins birthday presents delivered on time to New Zealand. Instructions were clear enough for even us to understand them. The man that picked up the package was very friendly and helpful. The package was delivered on time and I would like to use Fastlane Couriers again as I always have packages going to New Zealand. Thank you, Kimberley Owen
Very easy to use website, good communication via email on progress of delivery and contacting recipient with tracking and arrival details. Would recommend as an efficient service.
I thought it was awful. Really important contracts had to be with the client on the Monday in Germany and the courier didn't turn up and couldn't tell me why that was. Told to cancel and only got part refund. Cancelled and the courier turned up on the Monday afternoon. I will never use them again.
Easy to use website, I was informed of my parcels whereabouts all the time. I would use Fastlane again and recommend to my friend.
Great service - as I hoped everything done to specified time ad delivery received with no problems. Thanks v much.