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Each service comes with a limited amount of liability as standard. Standard cover is
paid at £10 per kilo up to a maximum of £250, whichever is the less, if sent domestically
with City Link. DHL's liability in respect of any one Shipment transported is limited to
its actual cash value and shall not exceed the greater of $US 100 or:
$US 20.00/kilogram
or $US 9.07/lb for Shipments transported by air or other non-road mode of transportation
or USD$10/kg or USD$4.54/lb for shipments transported by road (not applicable to the U.S.A.).
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Our insurers will apply an excess of 1% of the consignments value on all shipments over £20,000.
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It is important to note that standard liability terms are carrier dependant:
- Neither Night Freight or UK Mail offer any form of
standard liability or refund of transit costs and as such we urge clients to opt for the additional insurance when offered.
- City Link offer a standard liability that does not include a transit refund.
- Parcel Force do not pay compensation for certain items (see
Items excluded from compensation),
Parcel Force compensation levels are shown
here.
For all other carriers used by Fast Lane please contact customer services to obtain up to date
standard liability confirmation.
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During the booking process you will have an option to insure your goods fully.
If in doubt, or if you have a unique request, please contact Fast Lane customer service
(support@wedelivertheworld.com)
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Insurance premiums are based on a percentage of the value of the goods sent and are as follows:
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| Country | Rate |
| United Kingdom | 0.05% |
| EU and other Europe | 0.075% |
| USA/Canada | 0.125% |
| Hong Kong, Singapore, Taiwan, Japan, South Korea, Malaysia,Turkey,
Australia, New Zealand, South Africa, Middle East |
0.175% |
| Rest of World * | 0.325% |
Personal Effects shipments
Minimum charge £30 + admin fee(see below). | 0.75% |
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*
The following territories are excluded: Afghanistan, Angola, Cuba, Ethiopia, Iran, Iraq,
Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria,
Uganda, Zimbabwe, Countries comprised by the former territories of the USSR and any other country where
their local legislation decrees insurance must be effected locally, unless specially declared and accepted by
Underwriters prior to shipment.
Please contact Customer Services on support@wedelivertheworld.com for a quotation.
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There is a Minimum premium per shipment of £13.00
of which £3.00 is an admin fee.
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| Goods Value | Admin Fee |
| <= £1000 | £3.00 |
| <= £2000 | £5.00 |
| <= £5000 | £10.00 |
| > £5000 | £15.00 |
Please note certain insurable goods, such as Personal Effects, have a global insurance rate and not the above country rates.
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Important Note
Please note it is the customers responsibility to ensure that their shipment does not contain any items listed in our
restricted or prohibited items list.
Our systems are highly automated and are not necessarily checked for restrictions.
Restricted or prohibited items
sent insured through our services will not be covered by our insurance policy or standard liability.
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Please note Fast Lane and its agents cannot cover damage to glass, ceramics, china or similar, under their standard liability. We strongly urge our customers to enquire about additional insurance which may be possible.
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Please note, if the receiver has signed for the goods “In good condition” claims for damaged will be rejected by our agents.
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 Please review the terms and conditions of insurance policy here.
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Fast Lane Couriers Limited is authorized and regulated by the FSA.
Our additional insurance coverage will be reimbursed to a fair current market value, determined by our brokers and not the original cost of any lost or damage items. Consequential loss will not be covered under any circumstances.
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