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It is necessary to note that collection times are not guaranteed. Although missed or late collections are uncommon, it is impossible to accurately estimate the exact time a driver making hundreds of collections will arrive at each point.
Collections cannot be made on weekends or bank/national holidays, these will vary per collection
country.
See also Guarantees for shipping.
As a result, we suggest that you select the broadest possible window of time for a collection when placing an order. Many things can delay the collection schedule: weather, breakdowns, rural locations, incomplete pick-up address information, etc. If your collection time has passed, contact us immediately to check on the driver’s timings or to re-schedule your collection for the earliest opportunity.
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