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Yes, however in order to keep our fixed costs down so that we can provide you with the lowest
available price, we do not maintain a call centre to accept bookings. You are welcome to ring us
with your booking but please be advised you may be on hold for several minutes. If you have access
to the Internet, our online booking system is the easiest of any of our competitors, takes only a
few minutes to complete and in almost every case, provides you with all the necessary information you require.
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Phone bookings incur an additional charge for each booking.
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Absolutely not. Approximately 40% of our customers are UK-registered businesses
that have accounts with us. The remainder of our customers are either private
individuals or businesses that opt to pay for their shipments online via one of our accepted
payment methods.
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However if you would like to apply for an account please
click here.
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Insurance is offered to your during the booking process. When you reach the stage in the booking
process that pertains to insurance, you will find all the necessary information required.
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We realise that there are some cases where you just need to speak to someone to answer your queries,
however we’ve found that more than 90% of Frequently Asked Questions (FAQ’s) can be answered online.
Our goal is to increase that to 95% in 2010. Why? Because we run a low-cost business model,
which means that, we make every attempt to keep our fixed costs down. Maintaining an in-house call
centre adds to our costs that in turn force us to increase our prices. The overwhelming percentage
of customer’s surveyed say they would much rather have lower prices across the board rather than a
dedicated call centre. This is particularly true with Fast Lane Couriers,
as we have the most
comprehensive FAQ section of any competitor in the industry and we continue to expand our FAQ section.
In fact, if you have any suggestions for questions that should be included in our
"Fast FAQ" section,
please contact us at support@wedelivertheworld.com.
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Try search our "Fast FAQ" section to see
if the answer to your question can be found, if not feel free to conatct us at support@wedelivertheworld.com.
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Absolutely, unless otherwise and specifically stated.
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International delivery dates and times are for door-to-door service including customs
clearance. Certain commodities and high-value shipments may require additional transit
time for customs clearance.
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The transit times presented are based on business days and are revised occasionally due to
changes in technology, distribution and volume. The transit times reflect our agents regular
delivery schedule, but are not guaranteed.
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When you obtain your quote through the "Fast Quote" section on our website, you will receive
the estimated time required for your parcel to reach its final destination. If a transit time
is not visible please request an estimate from support@wedelivertheworld.com
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Our agent's services includes the time normally required for standard customs clearance.
The transit times shown to these countries reflect service for dutiable shipments and may be
faster for non-dutiable shipments.
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Service to some remote areas may require additional delivery days. See the Terms and Conditions of
Service/Carriage on this website. Certain commodities and high value shipments may require additional
transit time for customs clearance.
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Scheduled business days are revised occasionally due to changes in technology, distribution and volume.
Service to some remote areas may require additional delivery days. If you are uncertain about whether
your area is a remote area, please contact Fast Lane for more information.
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Fast Lane Couriers maintains a list of established specific weight and size limits for the packages that
you send with all Fast Lane services. These limitations are listed at the quote stage in our “Fast Quote” system on our homepage.
For consignments greater than the limits shown please contact customer support at support@wedelivertheworld.com
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For purely operational reasons (e.g. the size of the door openings on our vans), the dimensions explained
in Fast FAQ under the heading: "What are the Weight & Size Limits for Packages?" set out the standard
maximum allowances. However, if your parcel exceeds these (e.g. it is too heavy or too big),
we will be pleased to advise you and arrange for the carriage of larger items.
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Additionally, and for the safety of our drivers, we require notification of shipments exceeding 50kg in weight.
There are several variables that determine what services Fast Lane Couriers can offer in situations
such as these - such as where the parcel is being picked up and where it’s being delivered.
Contact us at: support@wedelivertheworld.com
with the details and we will advise of your options.
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To send a shipment through any carrier, you will need an Air waybill.
During the online booking process the majority of our services will automatically generate this for you. With some of our services you may be e-mailed your air waybill or the collecting driver will provide one for you.
You must ensure, when prompted, to print out the Air waybill ready to be handed to the collecting driver.
The Air waybill is your shipment's ticket and passport to ensure delivery.
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- It states where your shipment is going, what service you require and how you have paid for it.
- It gives you proof of consignment, with a unique number so you can track your shipment online.
- It tells customs what's in your shipment, so that it gets cleared quickly and speeds through to its final destination without delay.
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Fast Lane Couriers Ltd were established in 1985 and have been in continuous business since then.
Like so many other businesses that have taken advantage of the advent of the Internet,
Fast Lane Couriers has grown from a small local-based courier business into one of the UK’s largest
online courier services.
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Our mission is simple: to provide the industry’s most user-friendly and low-cost express delivery
service in a manner that is professional, trustworthy, reliable and sustainable.
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Everyday we manage the flow of goods and information to more than 220 countries and territories
spanning the globe. We pride ourselves in working to suit our clients and not the other way around.
The flexibility and family feel to our operation is why some of the UK’s largest organisations
have remained in partnership with Fast Lane for over 20 years.
We are also experiencing a boom in the number of Ebay sellers and private individuals using Fast Lane
for their shipping needs. The reason: Fast Lane’s low-cost rates and unparalleled user-friendly website.
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In today’s world, security is more important than ever. Security levels have been heightened
around the world and DHL adheres to the strictest of security codes to protect the safety of
its staff and the general public. As such, your parcel must remain open for a visual inspection by the
DHL driver. The DHL driver will likely ask you to open any sealed packages and may refuse to accept
any packages that cannot be opened for inspection. Please note this security precaution is for DHL Express only.
For all our other services and agents please seal the package securely.
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