Top Ten Courier FAQs

Can I book over the phone?

Yes, however in order to keep our fixed costs down so that we can provide you with the lowest available price, we do not maintain a call centre to accept bookings. You are welcome to ring us with your booking but please be advised you may be on hold for several minutes. If you have access to the Internet, our online booking system is the easiest of any of our competitors, takes only a few minutes to complete and in almost every case, provides you with all the necessary information you require.

Phone bookings incur an additional charge for each booking.

Do I need to have an account?

Absolutely not. Approximately 40% of our customers are UK-registered businesses that have accounts with us. The remainder of our customers are either private individuals or businesses that opt to pay for their shipments online via one of our accepted payment methods.

However if you would like to apply for an account please click here.

How do I insure my shipment?

Insurance is offered to your during the booking process. When you reach the stage in the booking process that pertains to insurance, you will find all the necessary information required.

I wish to contact Fast Lane Couriers, but your web site does not show me the telephone number!

We realise that there are some cases where you just need to speak to someone to answer your queries, however we’ve found that more than 90% of Frequently Asked Questions (FAQ’s) can be answered online. Our goal is to increase that to 95% in 2010. Why? Because we run a low-cost business model, which means that, we make every attempt to keep our fixed costs down. Maintaining an in-house call centre adds to our costs that in turn force us to increase our prices. The overwhelming percentage of customer’s surveyed say they would much rather have lower prices across the board rather than a dedicated call centre. This is particularly true with Fast Lane Couriers, as we have the most comprehensive FAQ section of any competitor in the industry and we continue to expand our FAQ section. In fact, if you have any suggestions for questions that should be included in our "Fast FAQ" section, please contact us at support@wedelivertheworld.com.

Try search our "Fast FAQ" section to see if the answer to your question can be found, if not feel free to conatct us at support@wedelivertheworld.com.

Are transit times door-to-door?

Absolutely, unless otherwise and specifically stated.

How long will my parcel take to reach its destination?

International delivery dates and times are for door-to-door service including customs clearance. Certain commodities and high-value shipments may require additional transit time for customs clearance.

The transit times presented are based on business days and are revised occasionally due to changes in technology, distribution and volume. The transit times reflect our agents regular delivery schedule, but are not guaranteed.

When you obtain your quote through the "Fast Quote" section on our website, you will receive the estimated time required for your parcel to reach its final destination. If a transit time is not visible please request an estimate from support@wedelivertheworld.com

Our agent's services includes the time normally required for standard customs clearance. The transit times shown to these countries reflect service for dutiable shipments and may be faster for non-dutiable shipments.

Service to some remote areas may require additional delivery days. See the Terms and Conditions of Service/Carriage on this website. Certain commodities and high value shipments may require additional transit time for customs clearance.

Scheduled business days are revised occasionally due to changes in technology, distribution and volume. Service to some remote areas may require additional delivery days. If you are uncertain about whether your area is a remote area, please contact Fast Lane for more information.

What are the Weight & Size Limits for Packages?

Fast Lane Couriers maintains a list of established specific weight and size limits for the packages that you send with all Fast Lane services. These limitations are listed at the quote stage in our “Fast Quote” system on our homepage. For consignments greater than the limits shown please contact customer support at support@wedelivertheworld.com

What happens if my parcel is heavier than 50kg or the dimensions are greater than allowed?

For purely operational reasons (e.g. the size of the door openings on our vans), the dimensions explained in Fast FAQ under the heading: "What are the Weight & Size Limits for Packages?" set out the standard maximum allowances. However, if your parcel exceeds these (e.g. it is too heavy or too big), we will be pleased to advise you and arrange for the carriage of larger items.

Additionally, and for the safety of our drivers, we require notification of shipments exceeding 50kg in weight. There are several variables that determine what services Fast Lane Couriers can offer in situations such as these - such as where the parcel is being picked up and where it’s being delivered. Contact us at: support@wedelivertheworld.com with the details and we will advise of your options.

What Is An Air Waybill & What Does It Do?

To send a shipment through any carrier, you will need an Air waybill. During the online booking process the majority of our services will automatically generate this for you. With some of our services you may be e-mailed your air waybill or the collecting driver will provide one for you. You must ensure, when prompted, to print out the Air waybill ready to be handed to the collecting driver. The Air waybill is your shipment's ticket and passport to ensure delivery.

What does the air waybill do?

It states where your shipment is going, what service you require and how you have paid for it.
It gives you proof of consignment, with a unique number so you can track your shipment online.
It tells customs what's in your shipment, so that it gets cleared quickly and speeds through to its final destination without delay.

Who are Fast Lane Couriers?

Fast Lane Couriers Ltd were established in 1985 and have been in continuous business since then. Like so many other businesses that have taken advantage of the advent of the Internet, Fast Lane Couriers has grown from a small local-based courier business into one of the UK’s largest online courier services.

Our mission is simple: to provide the industry’s most user-friendly and low-cost express delivery service in a manner that is professional, trustworthy, reliable and sustainable.

Everyday we manage the flow of goods and information to more than 220 countries and territories spanning the globe. We pride ourselves in working to suit our clients and not the other way around. The flexibility and family feel to our operation is why some of the UK’s largest organisations have remained in partnership with Fast Lane for over 20 years. We are also experiencing a boom in the number of Ebay sellers and private individuals using Fast Lane for their shipping needs. The reason: Fast Lane’s low-cost rates and unparalleled user-friendly website.

Why do I have to leave my parcel open for DHL Express?

In today’s world, security is more important than ever. Security levels have been heightened around the world and DHL adheres to the strictest of security codes to protect the safety of its staff and the general public. As such, your parcel must remain open for a visual inspection by the DHL driver. The DHL driver will likely ask you to open any sealed packages and may refuse to accept any packages that cannot be opened for inspection. Please note this security precaution is for DHL Express only. For all our other services and agents please seal the package securely.

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