Refunds for transit costs will be made, in full, if cancellation is requested before collection takes place or in the unlikely event of loss or theft of the goods whilst still the responsibility of the carrier (or their appointed agents).

A refund may also be granted should you experience an unreasonable delay or sub standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by Fast Lane (or their appointed carriers or agents).

Claims must be submitted within 14 days via either e-mail or post to qualify.

Please note if a customer cancels the booking before the collection has been attempted a £5.00 charge will be applied, however if the customer cancels at the time of, or after the collection has been made the customer will be charged in full.

If you require further assistance or have any questions our customer service support team, on 0870 11 22 444, will be more than happy to help you.