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Refunds for transit costs will be made, in full, if cancellation is requested before
collection takes place or in the unlikely event of loss or theft of the goods whilst
still the responsibility of the carrier (or their appointed agents).
A refund may also be granted should you experience an unreasonable delay or sub
standard quality in the service agreed upon at the time of booking, if these issues
are due to negligence by Fast Lane (or their appointed carriers or agents).
For DHL shipments claims must be submitted within 14 days, for TNT shipments claims must be submitted within 7 days via either e-mail or post to qualify.
Please note if a customer cancels the booking before the collection has been attempted a full refund will be issued, however if the customer cancels at the time of, or after the collection has been made the customer may be charged in full.
If you require further assistance or have any questions our customer
service support team, at support@wedelivertheworld.com, will be more than happy to help you. |
