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Fast Lane Couriers maintains a list of established specific weight and size limits for the packages
that you send with all Fast Lane services. The restrictions below only pertain to individual packages
and set out the maximum weight and maximum size of packages. In general, there are no limits to the total
weight of your shipment or the total number of packages in your shipment, however total shipment weights
in excess of 300kg may be required to be broken down into two separate shipments, enabling your shipment to
be collected over two Fast Lane pickups.
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- Each packages can be up to 50 kg (110 lb) - however, larger weights can be accommodated
without difficulty. Please contact customer service.
- Each package can be up to 150 cm (59 inches) in length.
- Each package can be up to 130 cm (51 inches) in height.
- Each package can be up to 90 cm (35 inches) in width.
- Oversize packages and packages with a large size-to-weight
ratio require special pricing and dimensional weight calculations.
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The limits listed above apply to most packages and destinations, but there are
some variances because of different local restrictions in some countries. However, you
will find that Fast Lane Couriers can accommodate any weight and/or dimensions that
our competitors can offer - and most commonly at a discounted rate over the competition.
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For purely operational reasons (e.g. the size of the door openings on our vans), the dimensions explained
in Fast FAQ under the heading: "What are the Weight & Size Limits for Packages?" set out the standard
maximum allowances. However, if your parcel exceeds these (e.g. it is too heavy or too big),
we will be pleased to advise you and arrange for the carriage of larger items.
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Additionally, and for the safety of our drivers, we require notification of shipments exceeding 50kg in weight.
There are several variables that determine what services Fast Lane Couriers can offer in situations
such as these - such as where the parcel is being picked up and where it’s being delivered.
Contact us at: support@wedelivertheworld.com
with the details and we will advise of your options.
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Fast Lane clients who have odd-size shipments (such as very large boxes with little weight) or heavier
shipments (e.g. 20 boxes each weighing several kilograms) may wish to seek cheaper alternatives for
express delivery. In most cases, Fast Lane can assist with finding the best affordable solution.
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Although we use DHL for virtually all shipments, Fast Lane has longstanding relationships with various
other carriers that specialise in odd-sized and heavier-weight shipments. In these situations,
please contact us at: support@wedelivertheworld.com
with the details of your shipment.
We will source the most cost-effective solution that meets your needs.
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Fast Lane Couriers calculates your shipping price based on the information you provide
(e.g. weight and dimensions) of your parcel. From this information, our system instantly
calculates your price based either:
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- overall weight, or
- volumetric weight.
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Sometimes, large items with a light overall weight can be charged according to the space
they take up on the vehicle. In these cases, Fast Lane utilises Volumetric Weight, or dimensional
(Dim) weight, to calculate the shipment cost.
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Fast Lane’s website automatically calculates both measures and provides you with the your
price based on the appropriate chargeable weight. The chargeable weight will be the shipment's
actual or volumetric weight, whichever is greater.
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After collection, all parcels are reweighed at the local DHL Service Centre using DHL’s own scales to
check the actual weight and an overhead scanner system to capture the shipment's dimensions.
The dimensions are required to calculate Volumetric Weight.
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These calculations double-check that you’ve been charged the appropriate rate for your delivery.
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If you have underestimated your weight and/or dimensions to an extent that the fee we are charged
by DHL increases to compensate for the discrepancy in weight/dimensions, your parcel will continue
to be processed and delivered without delay and we will contact you to obtain payment for these
additional charges. By accepting our terms and conditions on our website, you agree to this and further consent to paying us any additional charges as incurred from DHL.
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This reweighing system was developed in consultation with the UK Weighing Federation, and the equipment used fulfils the requirements of the Trading Standard Weights and Measures Act 1985.
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Although Fast Lane’s system automatically calculates this for you, some customers wish to
know the formula for how DHL calculate volumetric weight.
The greater weight of the two is used to work out the price that we charge you.
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For air express services, Volumetric Weights are calculated using the formula below:
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Length x Width x Height in centimetres / 6000 = Volumetric Weight in kilograms
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For shipments measured in inches, as such inbound shipments from the United States, the equivalent formula is:
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Length x Width x Height in inches / 366 = Volumetric Weight in kilograms
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For air express shipments, you can calculate volumetric weight using our quick calculator by clicking
HERE.
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Today, most service-friendly courier companies provide you with the necessary
documentation required for any shipment (e.g. air waybill, invoice, receipt, customs
documentation, etc). Some of these forms (which are required by law), including pro forma
invoices*, are required at time of pick up by DHL. Since your parcel cannot travel without
these compulsory documents, it is necessary for you to have these printed BEFORE DHL arrive
to pick up your parcel.
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Therefore, you will need to gain access to a printer to print your necessary documentation we provide you with as well as your pro forma invoices.
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Most local libraries provide access to computers and printers. If you are considering regular parcel
movements, you may want to consider purchasing a printer from your local computer store or via an
online retailer (basic printers start as low as £29).
*Hand-written pro-forma invoices are not allowed by Customs.
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Yes, you or someone else must be present. DHL collection services offer you the ease of
having your shipment collected at your home or office, however you or another authorised person
must be present at time of parcel collection.
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Why is this?
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DHL carry out thousands of pick ups daily and operates on a basis of efficiency and accuracy.
As such, they need to be able to speak with you or another authorised and knowledgeable individual
to provide them with the parcel, pro forma invoices, and air waybill and answer any additional
questions the DHL driver may have.
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Fast Lane Couriers accept Visa, Master Card, American Express (by phone only), Switch,
Maestro, PayPal, Visa Delta, Visa Electron (by phone only).
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Alternatively, for UK-registered businesses, simply complete our online Account Application and
within 24 hours (usually much faster though), you can be up and running with an established line of
credit. Click HERE to complete your online Account Application.
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Absolutely not. Approximately 40% of our customers are UK-registered businesses
that have accounts with us. The remainder of our customers are either private
individuals or businesses that opt to pay for their shipments online via one of our accepted
payment methods (there is no difference in rates between account holders and non-account holders).
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However if you would like to apply for an account please
click here.
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The most commonly used tracking method is air waybill tracking. Each DHL shipment travels
under a separate air waybill with a unique number. This is a critical piece of information
required to identify the location of your shipment at any time.
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Once your shipment is in transit, its progress is monitored and each checkpoint recorded in
DHL’s databases. Because tracking the progress of your shipment is so important to you,
we provide access to this information on our homepage at
www.wedelivertheworld.co.uk.
Simply visit the site and you will see the "Fast Track" box on the left hand side of your screen.
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Simply enter your air waybill number and our system will instantly link with DHL’s databases
to provide you with the most current status of your parcel.
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If you do not have access to the Internet, customer service will advise you of the latest status of your shipment.
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Obtaining a quote is simple and fast with Fast Lane Couriers.
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Simply visit of our website at
www.wedelivertheworld.co.uk.
You will see three main boxes across your screen. Simply click on
"Fast Quote" box and follow the simple instructions to have your quote in seconds!
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No. Your collection can only be arranged Monday through Friday (excluding bank holidays)
between 8:30 am to 5:30pm.
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However, if your parcel absolutely needs to be picked up over the weekend - as the case might be
if you are leaving the country and need your parcel to be shipped the following Monday -
Fast Lane maybe able to arrange for one of our couriers to collect your parcel to hold in our
warehouse until the next business day. (Additional charges will apply for weekend collections).
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International delivery dates and times are for door-to-door service including customs
clearance. Certain commodities and high-value shipments may require additional transit
time for customs clearance.
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The transit times presented are based on business days and are revised occasionally due to
changes in technology, distribution and volume. The transit times reflect DHL’s regular
delivery schedule, but are not guaranteed.
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When you obtain your quote through the "Fast Quote" section on our website, you will receive
the estimated time required for your parcel to reach its final destination. If a transit time
is not visible please request an estimate from support@wedelivertheworld.com
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DHL Express service includes the time normally required for standard customs clearance.
The transit times shown to these countries reflect service for dutiable shipments and may be
faster for non-dutiable shipments.
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Service to some remote areas may require additional delivery days. See the Terms and Conditions of
Service/Carriage on this website. Certain commodities and high value shipments may require additional
transit time for customs clearance.
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Scheduled business days are revised occasionally due to changes in technology, distribution and volume.
Service to some remote areas may require additional delivery days. If you are uncertain about whether
your area is a remote area, please contact Fast Lane for more information.
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Your tracking number is located in the centre of your DHL air waybill, between the barcodes. The Air waybill(s) will be automatically generated at the end of your online booking process and also available from the confirmation email you will receive. To track your parcel,
visit our website at www.wedelivertheworld.co.uk and enter your air waybill number in the "Fast Track"
box on our homepage.
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Yes. To do so, book and pay for your parcel shipment online at www.wedelivertheworld.co.uk.
Then call Fast Lane and we will instruct you on how to arrange to drop off your parcel at your local DHL depot.
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As this is an automated service, you will need to contact Fast Lane Couriers to stop a booking.
If your parcel has already been picked up, you may be charged the full amount you were quoted
to cancel your booking and have your parcel returned back to you.
Whether you are charged or not is entirely dependent upon whether DHL charges Fast Lane Couriers.
If cancellation happens before collection a £5.00 fee will be charged.
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Yes, however in order to keep our fixed costs down so that we can provide you with the lowest
available price, we do not maintain a call centre to accept bookings. You are welcome to ring us
with your booking but please be advised you may be on hold for several minutes. If you have access
to the Internet, our online booking system is the easiest of any of our competitors, takes only a
few minutes to complete and in almost every case, provides you with all the necessary information you require.
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Phone bookings incur an additional £2.50 charge for each booking.
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Absolutely, unless otherwise and specifically stated.
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International delivery dates and times are for door-to-door service including customs
clearance. Certain commodities and high-value shipments may require additional transit
time for customs clearance.
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The transit times presented are based on business days and are revised occasionally due to
changes in technology, distribution and volume. The transit times reflect DHL’s regular
delivery schedule, but are not guaranteed.
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When you obtain your quote through the "Fast Quote" section on our website, you will receive
the estimated time required for your parcel to reach its final destination. If a transit time
is not visible please request an estimate from support@wedelivertheworld.com
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DHL Express service includes the time normally required for standard customs clearance.
The transit times shown to these countries reflect service for dutiable shipments and may be
faster for non-dutiable shipments.
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Service to some remote areas may require additional delivery days. See the Terms and Conditions of
Service/Carriage on this website. Certain commodities and high value shipments may require additional
transit time for customs clearance.
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Scheduled business days are revised occasionally due to changes in technology, distribution and volume.
Service to some remote areas may require additional delivery days. If you are uncertain about whether
your area is a remote area, please contact Fast Lane for more information.
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Just visit our website. There is absolutely no shipping software to install on your computer.
Our online service runs from our Fast Lane Courier Internet site using a web browser.
Just visit www.wedelivertheworld.co.uk
and click on the "Fast Quote" box to get started.
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To use our website, you only need:
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- PC or Mac computer running Windows NT, 95, 98, 2000, XP or Vista or up to date Mac software (for Mac computers only).
- Valid e-mail address.
- Printer - or access to a printer.
- Microsoft Internet Explorer v.5.0 or higher, or Netscape Navigator v.4.5 or higher. Your browser should have Java script and cookies enabled.
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Fast Lane Couriers Ltd were established in 1985 and have been in continuous business since then.
Like so many other businesses that have taken advantage of the advent of the Internet,
Fast Lane Couriers has grown from a small local-based courier business into one of the UK’s largest
online courier services.
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Our mission is simple: to provide the industry’s most user-friendly and low-cost express delivery
service in a manner that is professional, trustworthy, reliable and sustainable.
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Everyday we manage the flow of goods and information to more than 220 countries and territories
spanning the globe. We pride ourselves in working to suit our clients and not the other way around.
The flexibility and family feel to our operation is why some of the UK’s largest organisations
have remained in partnership with Fast Lane for over 20 years.
We are also experiencing a boom in the number of Ebay sellers and private individuals using Fast Lane
for their shipping needs. The reason: Fast Lane’s low-cost rates and unparalleled user-friendly website.
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Fast Lane Couriers specialises in domestic and international express delivery services. Our experience
tells us that customers want best-in-class service and want it at the most competitive price. This is why
we’re proud partners with DHL, the global leader in express delivery. Because we handle vast numbers of
parcel movements daily, our purchasing power with DHL means we receive very competitive rates for their
express services.
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These rates allow us to add on our mark-up while still offering you a price that is usually far below what
you’d be quoted elsewhere on express delivery services. In fact, we receive regular enquiries from
customers who have received a quote from us online, asking us to confirm that we haven’t misquoted
them! Of course, misquoting is never the case; we simply work on a model that is based on lower margin
and higher sales volume than our competitors.
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The result is a win-win for customer and Fast Lane alike - and is backed by the delivery of the global
market leader in international express services - DHL.
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Typically, no. The reason: Fast Lane Couriers works on a low-cost business model,
meaning we offer the lowest rates in the market for DHL express delivery services. To achieve this,
our mark-up is very modest, relying on sales volume to enable the company to achieve profits.
As such, discounts are not typically possible.
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However, for organisations or individuals with considerable and regular shipping requirements,
we are happy to discuss this matter with you. Please contact us at
support@wedelivertheworld.com to further discuss.
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Presently, no. Although we are working on this issue with DHL to offer you the same reliable,
low-cost, value-added service we currently offer customers through DHL’s express service.
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Absolutely. In fact, we can move just about any parcel (assuming it does not exceed
maximum allowable weight/dimensions) from any location to any other location worldwide. Check out our
A2A (Any Location 2 Any Destination) Service to learn more. However, (and to answer your question)
to import a parcel into the UK, simply visit our website at
www.wedelivertheworld.co.uk and click on
the "Fast Quote" box on our home page. From there, follow the simple instructions to arrange for your
parcel import. Alternatively, click HERE for Imports.
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Absolutely! In fact, this is an area where Fast Lane Couriers excels and is a true
market innovator. If you’ve already tried to arrange for a parcel to move from say, Argentina to Belgium,
you’ve likely discovered that this process is very difficult, frustrating and expensive to do if you’re
doing so from any location other than Argentina or Belgium.
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At Fast Lane, we’ve produced a proprietary software programme that enables you to arrange this quickly,
easily and inexpensively.
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To see how fast, easy and affordable this is, just visit the A2A (Any Location 2 Any Destination) section
on our website and arrange your quote and booking in minutes.
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Collection times cannot be guaranteed. This is due to several factors that can occasionally influence
collections such as traffic, weather, the number of pick ups the driver may be carrying out that day,
etc. As a result, it is impossible to pinpoint and guarantee a collection time.
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However, for your convenience, we offer a.m. or p.m. pickups within a 4-hour window.
These commence at 8:00 am with last pick ups of the day occurring at
6:00 pm Monday through Fridays
(excluding public and bank holidays).
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Yes, as long as they are not activated credit cards. There is a required form for you
to process. [Click here] to download this form. Activated cards will be refused by DHL. You will also need to print out [this] form and hand it to a driver.
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No gold, silver, watches, precious stones or other jewellery of this nature can be sent through DHL.
Costume jewellery is acceptable as long as each single item value does not exceed $100 USD
and that the total consignment value is not more than $25,000 USD.
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Insurance is available and is highly recommended.
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Insurance is offered to your during the booking process. When you reach the stage in the booking
process that pertains to insurance, you will find all the necessary information required.
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No. Currency of any denomination is prohibited. |
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Click here for a general list of individual banned products. However,
please note that this is by no means a comprehensive listing (as these lists are changing frequently).
If you think your parcel is unique and may fall within the restriction guidelines for the country you
are sending it to, we urge you to contact Fast Lane first. We will advise you accordingly.
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Each country determines its own listing of restricted goods. These lists change often and can even
vary within a particular country based on geographic or postcode locations (e.g. what may be allowed
in one part of a specific country may be prohibited in another part of that same country).
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Don’t take the risk. Check with Fast Lane Couriers before you ship. You can email us at
support@wedelivertheworld.com with details of your shipment and we will advise you.
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In today’s world, security is more important than ever. Security levels have been heightened
around the world and DHL adheres to the strictest of security codes to protect the safety of
its staff and the general public. As such, your parcel must remain open for a visual inspection by the
DHL driver. The DHL driver will likely ask you to open any sealed packages and may refuse to accept
any packages that cannot be opened for inspection.
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If you wish to delete a booking before your booking online is completed, simply click on the trash bin icon
in the upper right hand corner of your screen.
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If you have completed your booking, ring Fast Lane immediately to cancel your collection.
If your cancellation takes effect before the DHL driver has picked up your parcel, you will be charged a
£5.00 cancellation fee.
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If the DHL driver has arrived and collected your parcel, we can still arrange to cancel your booking,
but you will be charged in full. This is due to the fact that Fast Lane is charged by DHL for this
booking as they have booked space on the plane for your parcel, have arranged for the DHL driver to pick
up the parcel and will now have to arrange to return the parcel back to you.
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This can be the result of numerous factors such as incorrect/faulty address,
issues dealing with potential tax/duties to pay on the receiving end, etc. The intended recipient of
the parcel must ring their local DHL customer service centre with the air waybill tracking number to
determine what information is required by DHL to complete the delivery.
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There are various reasons why you might experience this. For instance, the recipient may refuse
to pay any applicable tax/duties on the parcel, the recipient doesn’t know who the parcel is from,
it may be an Ebay (or similar) rejected delivery, etc
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Fast Lane will attempt to assist you with this query, however the ultimate responsibility rests
with the customer to track the parcel and advise the recipient of its imminent arrival. This is why
your air waybill tracking number is so important.
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If the parcel is ultimately refused, it will be returned to the nearest DHL depot to await resolution.
If after 5-7 days, it is not resolved, it will be returned to its origin at the customer’s costs,
which may also incur import duties/tax from Customs upon re-entry into the country.
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